Module 1 of 4
The Language of Elevation
Learn how to speak UP to a resident's potential and restore self-belief.
The Core Rule
We do not speak down to a person's current circumstance; we speak UP to their highest potential.
Every interaction you have today will either diminish a resident's self-esteem or build it. At Our House, we build.
Every interaction you have today will either diminish a resident's self-esteem or build it. At Our House, we build.
The Dignity Shift
Review the scenarios below to see the difference between Bureaucratic tone and Elevation tone.
Avoid (Bureaucratic)
"I need your ID. Stand there. Fill out this form so we can get funded."
Use (Elevation)
"Welcome back, John. Please scan your phone right here. Great to see you tonight."
Avoid (Dependency)
"I am going to get you a job."
Use (Autonomy)
"Let's check the Career Board. With your background, you'd crush this warehouse role."
Knowledge Check
True or False: Our primary job when speaking with residents is to gather data for compliance.
Module Completed!
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